General
What is Digital Gold?
Digital Gold is the virtual method of buying and investing in gold without having to physically hold the gold. When you buy Digital Gold on Muthoot FinCorp ONE platform, the corresponding physical gold is stored at secure vaults by Muthoot EXIM appointed custodian Sequel Logistics completely free of cost.
Your gold is always 100% safe and secure at no extra cost
What is the Purity of Gold?
Muthoot EXIM offers 999 fineness also known as 24 karat purity through Muthoot FinCorp ONE platform.
What is the duration of the Live Price freeze, and what is included in it?
The live gold price once frozen, is valid for only 4 minutes and 30 seconds. This includes the time taken to complete the entire Digital Gold transaction, right from selection of order value to the final payment. Please complete your transaction within this time.
What is the role of Muthoot Exim Pvt. Ltd. in relation to Digital Gold?
Digital Gold offered on Muthoot FinCorp ONE is provided by Muthoot Exim Pvt. Ltd. Kindly note that all service-related queries and grievances for Digital Gold will be addressed by Muthoot Exim Pvt. Ltd.
How safe is my gold investment?
Your investment is 100% safe and secure with Muthoot EXIM. The physical gold is stored in secure vaults by Muthoot EXIM appointed custodian Sequel Logistics.
What are the transaction charges applicable on Digital Gold?
On every purchase transaction GST is payable at the applicable rate from time to time. No GST will be applicable for sale transactions.
Can I convert my Digital Gold to gold coins and/or jewellery?
Yes, you can encash the gold purchased on Muthoot FinCorp ONE platform any time after 24 working hours from the time of purchase. On the Option to convert digital gold into jewellery or gold coins, we will be introducing the same soon.
How do I contact customer support for any issues?
Please feel free to write to us at customercare@muthoot.com
In case of death of the customer, what happens to his/her Digital Gold account?
In the event of a customer’s death, their legal heir can claim the gold by submitting necessary documents to establish his/her claim. Muthoot FinCorp ONE after verification and if satisfied, will substitute the legal heir in place of the deceased customer.
What are the documents to be submitted by the legal heir to claim the ownership of the gold?
1. Proof of identity along with the original / notarized copy of the death certificate.
2. Proof that the person is the legal heir of the account holder.
What happens when payment is deducted through a customer's UPI account, but the gold is not credited in customers' gold balance?
If any payment has been debited from your UPI account, and the gold is not credited in your Muthoot FinCorp ONE gold balance, an automatic refund will be initiated by us and the amount will be credited to your bank account within 3-5 working days. You may also contact our customer care team at customercare@muthoot.com for any further queries or status updates.
What is the payment method supported for Digital Gold?
We support UPI as the payment method for transaction of Digital Gold on Muthoot FinCorp ONE platform
